Info & Returns

Return Policy
Our customers’ complete satisfaction is our goal. If, for any reason, you are not satisfied with your purchase you may return your purchase within 3 business days of receipt, in its original condition and we will be more than happy to issue a refund or an exchange. All returns must be prepaid. Masquerade Mask Design will not accept C.O.D. deliveries. Masquerade Mask Design will not refund original shipping
charges for returned items (shipping charges are non-refundable). A 25% Restocking Fee will be charged on ALL returned merchandise. You must contact us by email, phone or mail that you intend to return your item(s). We will NOT accept any returned merchandise without prior notification and the merchandise will be returned to the sender. All returned items will be inspected by Masquerade Mask Design e prior to approving refunds or exchanges. Any damaged, modified, worn, used, dismantled or destroyed merchandise will not be accepted. We strongly recommend that you insure the item for the full amount that you paid.
Masquerade Mask Design is not responsible for any lost or damaged items during return shipping. Also be sure to keep all tracking information on returned items.

Mask Sales
All returned masks must NOT have been worn; be free of any make-up, stains, markings or damage and in the same condition as they were when shipped out. Any masks returned with make-up stains will automatically be rejected for any refunds or exchanges.
All merchandise leaves from Masquerade Mask Design and is packaged and shipped by us to ensure quality and safe arrival. If an item arrives damaged, please contact us the day of receipt and please do NOT discard item or packaging (as per courier request). Courier may inspect and retrieve damaged item and package for claim inspection. We will replace the damaged item once the item is returned.

Credit card refunds will only be posted to the credit card used on the original transaction. Please allow 2-3 weeks from the date that your return has been received by Masquerade Mask Design for your account to be credited.